Every workplace experiences conflict. What separates strong leaders from struggling teams is how conflict is handled. When miscommunication and disagreement are ignored, they spread frustration, damage trust, and create toxic work environments.
Resolving Conflict at Work equips leaders with practical tools to address conflict early, guide productive conversations, and resolve issues before they escalate. This course focuses on real-world leadership challenges—internal team conflict, customer issues, vendor disputes, and high-pressure conversations.
This is not about avoiding conflict. It’s about leading through it.
You hold a leadership or management role
You are pursuing a restoration industry certification
Your team experiences recurring disagreements
You face conflict with customers, vendors, or subcontractors
You want a healthier, more effective way to address conflict
You want to turn difficult conversations into productive outcomes
We’ve answered the most common questions to help you feel confident before you enroll. From timelines to team options, everything you need is right here.
Workplace conflict occurs when individuals or groups experience disagreements due to miscommunication, differing expectations, competing priorities, or interpersonal issues.
Unresolved conflict damages morale, productivity, and trust. Leaders who manage conflict effectively create safer, healthier, and more accountable teams.
Healthy conflict encourages respectful discussion and problem-solving. Unhealthy conflict involves avoidance, personal attacks, or unresolved tension that harms team dynamics.
The CASPER Framework is a structured approach to addressing conflict that helps leaders clarify issues, engage in productive dialogue, and reach resolution without escalation.
Yes. The tools and frameworks taught apply to internal team conflict as well as external conversations with customers, vendors, and subcontractors.
