Collecting receivables and overdue accounts is never enjoyable, but must be done! Being equipped with the right strategies is key and time is of the essence. This is a training course for you and your team that includes a downloadable collection kit modeled for success. With a 99.99% collection rate for over a decade, you will learn how our team employed the ACT Framework to get those results. After completing the course, you can then download our policy, forms, and templates that can be branded and customized to your company.

*This training is now available via eLearning. Register for any course date and receive a link to the training.

IICRC approved course: 4 Continuing Education Credits (CEC)

Topics covered

• – Why customers don’t pay
• – Reading Indicators
• – Understanding Terms and Conditions
• – Collecting Information; the right information
• – How to be proactive versus reactive
• – Proven Collection Tools and Techniques
• – Escalation Notification examples and timeline
• – Payment alternatives
• – Overview of Lien Notice Laws and timing
• – When to walk away

What comes in the ACT Collection Packet?

• – Company Collection Policy
• – ACT Collection Framework
• – Preparation and Research Checklist
• – Individual and Team Responsibilities
• – Proven collection procedures
• – Sample Scripts & Demand Letters
• – Proven techniques with timing layout for a 99.99% success rate
• – Forms and Templates (email; notice to lien; credit checks, etc)
• – Access to 3rd Party Financing that generates you commissions