Mastering Exceptional Customer Experience- The WOW Factor

When: September 18, 2025  |  8:30AM – 1PM MST

Course Features:
4 Hour Commitment
4 CE Credit Hours
Exam Required
Turn every interaction into a 5 Star Moment

Who Should Attend:
Project Managers, Techs, and Office Staff in the Restoration industry
Teams who’ve faced emotional, difficult, or high-stress clients
Leaders who want to improve retention, reviews, and reputation
Companies committed to standing out from the competition

Course Major Topics:
Understanding the customer journey
Decoding what customers really want
Trifecta’s 5-Step CX Recovery Process
Creating & amplifying Moments of Truth (MoTs) through touchpoints
Measuring what matters: CX Metrics, Feedback Loops, & Recovery
Customer Personas, Expectations, & the power of emotional loyalty

One negative review can drive away 22% of new prospective customers.
For a typical restoration company, just one bad review can mean losing up to $438,000 in future projects.