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X-WR-CALNAME:Trifecta Growth Institute
X-WR-CALDESC:Growing Businesses by Growing People
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DTSTART:20260308T030000
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DTSTART;TZID=America/Denver:20250918T083000
DTEND;TZID=America/Denver:20250918T130000
DTSTAMP:20250718T220913Z
CREATED:20250718
LAST-MODIFIED:20250718
PRIORITY:5
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TRANSP:OPAQUE
SUMMARY:Mastering Exceptional Customer Experience- The WOW Factor
DESCRIPTION:When: September 18, 2025  |  8:30AM – 1PM MST\nCourse Features:\n4 Hour Commitment\n4 CE Credit Hours\nExam Required\nTurn every interaction into a 5 Star Moment\nWho Should Attend:\nProject Managers, Techs, and Office Staff in the Restoration industry\nTeams who’ve faced emotional, difficult, or high-stress clients\nLeaders who want to improve retention, reviews, and reputation\nCompanies committed to standing out from the competition\nCourse Major Topics:\nUnderstanding the customer journey\nDecoding what customers really want\nTrifecta’s 5-Step CX Recovery Process\nCreating & amplifying Moments of Truth (MoTs) through touchpoints\nMeasuring what matters: CX Metrics, Feedback Loops, & Recovery\nCustomer Personas, Expectations, & the power of emotional loyalty\n\n\n\nOne negative review can drive away 22% of new prospective customers.\nFor a typical restoration company, just one bad review can mean losing up to $438,000 in future projects.\n
URL:https://learn.trifectagrowthinstitute.com/course/mastering-exceptional-customer-experience-the-wow-factor-25-03
CATEGORIES:Industry,Industry & Career Foundations,Planning, Estimating, Scheduling,Professional Development,Project Coordination,Project Coordinators,Project Management,Restoration Industry Intro
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